| Question | Answer / How to do it in Telgoo5 |
| Can I customize the welcome email and add my brand? | Yes. Notifications → Add New Email Notification (PC668) — full HTML email with merge variables. View/edit existing templates via PC669. |
| What's the SMS character limit? | Standard SMS rules apply (160 chars for plain ASCII; 70 chars for unicode/emoji). Templates over the limit are split into multi-part messages by the carrier. |
| Why didn't an SMS go out at 7 a.m.? | SMS notifications are batched between 9 a.m. and 9 p.m. EST, except password and verification codes which fire instantly. If you need 24/7 delivery for a non-credential SMS, ask Partner Success — that is a tenant-level configuration. |
| Can I send a one-time marketing blast to a segment? | Yes — use the Campaign module. Create the campaign (SMS or Email), build the content like a notification, then Attach Customer To Campaign to choose the audience. |
| A customer says they aren't receiving payment confirmations. What now? | 1) Check the customer's contact info in the Profile. 2) Check Resend Notification — was the message actually delivered? 3) Confirm the Payment Confirmation template is Active. 4) Check the customer's spam folder/SMS opt-in status. |